b'2020 General Merchandise Catalog Price ListHook-Fast Spec., Inc.ORDERING INFORMATIONCustomer Service:Our Customer Service Department is on hand 8:30 AM4:30 PM EST Monday through Friday to assist you in any way possible (866)345-3278, (401) 781-4466, or customerservice@hookfast.comOrdering:The easiest and fastest way to order is through our website. We will also gladly accept your orders by mail, fax or e-mail. If you send a written order, please use our order forms to expedite processing. We recommend using our Badge Order Form for badges and our General Merchandise Order Form for all other products. Fill out order form completely providing us with as much information as possible Order Forms: All order forms are available for download at our website www.hookfast.com. We will also be happy to email, Fax or ship forms by USPS mail. Cancellation: Quick Ship Orders cannot be cancelled once they are received in our factory. Orders for regular items may be cancelled within 24 hours of receipt in our factory.Shipping: We use USPS and UPS for most deliveries. For faster delivery, please provide your street address. Shipping Charges:There are no shipping charges on any prepaid domestically shipped order with value in excess of $130.00.The following is a schedule of shipping charges for prepaid order value of less than $100.00:Order TotalShipping Cost Up to $20.00$6.75 $20.01 to $40.00 $7.75 $40.01 to $60.00 $8.75 $60.01 to $130.00$9.50 $130.01 +FREE! (to domestic addresses) * Please add $5.00 to the above schedule for destinations outside the continental United StatesDrop Shipments:We gladly provide drop shipping at no additional charge. Orders drop shipped to more than one destination are subject to the same charges per package listed above. Payment: We require payment in full with your order. Please send original order form and check or money order to our Post Office Box. If you are charging your order to your Credit Card you may fax or e-mail the order to us. Please provide us with your card number, expiration date and signature of the cardholder. For customers with approved credit, our terms for payment are net 30 days. Please do not send cash in mail. Sales tax: Orders from CT, MA or RI must be received with tax included in remittance. Otherwise you must submit sales tax to your state authority. If your organization is tax exempt please include your tax-exempt number with your order. Required production time oWe will make every effort to make shipment of regular orders within 4 weeks from the receipt of your order when properly submitted in every detail. oCustom made orders for badges, emblems or any item requiring the manufacture of new dies, tooling or screens may require an additional two weeks. oIn any event, you may be assured that we will always do our best to improve on the above-mentioned shipping schedule. oIf you wish to check on your order feel free to call our customer service department between the hours of 8:00 AM and 4:30 PM EST. Monday through Friday. It will be very helpful to our staff if you have your Hook-Fast account number and your purchase order number available when calling. oThis notice supersedes all other written advice concerning delivery and / or production time required.Special Badges and new emblems: When your customer wishes to have a special emblem or badge made of any design not illustrated in our catalog, please write, fax or E-Mail your ideas to customerservice@hookfast.com. We will gladly make suggestions and provide a quotation, free of charge or obligation, of how to best manufacture the new design.Page 2www.hookfast.com'